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Job description
Join our team as a Technical Support Specialist L1, providing exceptional support for technical issues and general inquiries about our products. You'll be the primary contact for customers, assisting with troubleshooting, configuration, and product usage.
Monitor, identify, and troubleshoot technical issues related to our products. Address customer requests by providing guidance on product functionality and resolving technical issues as needed.
We're looking for a dynamic and enthusiastic individual to deliver prompt, professional responses. You'll work independently with limited supervision, demonstrating strong analytical, assessment, and problem-solving skills.
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Company
Tech, Software & IT Services • Finance
Your Bourse is an award-winning bridge provider that delivers high-performance connectivity between leading retail trading platforms—such as MT4, MT5, cTrader, DXtrade, and TradeLocker— and a wide range of liquidity providers. The platform aggregates multi-asset liquidity, offers advanced risk-management and client-profiling tools, and supplies real-time and historical reporting, all hosted in Equinix data centres with a 99.999% SLA and ultra-low latency. In addition, the company supplies a versatile Trading Platform Backend (Trade Server) that can be paired with any liquidity bridge and trading interface, enabling seamless B2B FIX API integrations. These capabilities position Your Bourse as a distinctive, end-to-end solution for brokers seeking reliable, low-latency connectivity and comprehensive risk controls.