Lead the Service Desk Team to ensure efficient and high-quality delivery of first-line support across public and private cloud environments.
Requirements
- 5+ years of experience in IT or cloud support environments
- 2–3 years of experience in a supervisory or team lead capacity
- Relevant cloud certifications (AWS, Azure, or equivalent – Foundation/Associate level preferred)
- ITIL Foundation certification (preferred)
- Working knowledge of public cloud platforms (AWS, Azure, OCI)
- Understanding of private cloud and virtualization technologies (e.g., VMware, OpenStack, Hyper-V)
- Familiarity with monitoring, alerting, and observability tools
- Solid understanding of networking fundamentals (DNS, TCP/IP, firewalls, load balancing)
- Basic administration of Linux and/or Windows environments
- Experience with ITSM / ticketing platforms (e.g., ServiceNow, Jira, Remedy)
- Knowledge of ITIL principles and service management best practices
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
