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Job description
You'll be the first point of contact for our customers and support them in the Live-Chat and Ticket System. You'll learn how to analyze technical requests and find solutions, and occasionally be on site at the Data Center to participate in Hardware Maintenance and Installation.
You'll support the team in analyzing workflows and making them more efficient using AI-powered tools, and work closely with experienced colleagues and learn from experts.
You'll have the opportunity to learn and apply modern technologies for process optimization, and have good takeover chances after training.
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Tech, Software & IT Services • Media & Communications
ZAP Hosting, founded in 2010, is a leading European provider of game and server hosting solutions serving a global customer base. The company specializes in rapid deployment – servers can be launched in under 60 seconds – and offers a comprehensive portfolio including game server hosting for popular titles like Minecraft, Palworld, and ARK, as well as VPS, dedicated servers, web hosting, and domain registration. ZAP Hosting differentiates itself through a commitment to providing high-performance infrastructure, robust DDoS protection, and full user control. They cater to a diverse range of users, from individual gamers and developers to larger communities, emphasizing a community-focused approach alongside 24/7 support and globally distributed data centers. ZAP Hosting empowers users to build and scale their online experiences with speed, reliability, and flexibility.