Senior Sales Operations Lead

The Senior Sales Operations Lead will serve as the primary architect and orchestrator for Zendesk's Global Professional Services (PS) organization, leading the annual planning process, designing frameworks, and optimizing processes to drive revenue integrity and scalable growth. This high-impact role requires a deep understanding of the Professional Services lifecycle, strategic thinking, and operational rigor. The ideal candidate will have 7-10+ years of experience in Strategy & Operations or Professional Services Operations within a high-growth B2B SaaS environment.

Requirements

• 7-10+ years of experience in Strategy & Operations or Professional Services Operations within a high-growth B2B SaaS environment
• Deep understanding of the Professional Services lifecycle
• Strategic thinking and operational rigor
• Change management and cross-functional leadership skills
• Excellent communication and data analysis skills
• Proficiency in SQL, Excel/Sheets, and BI tools (Looker preferred)
• Experience working with Certinia, Gainsight, Salesforce, or Snowflake preferred

Benefits

• Flexible work arrangement with the option to work remotely for part of the week
• Opportunities for professional growth and development
• Equal opportunity employer committed to diversity, equity, and inclusion