Senior Customer Success Manager

Zip is a procurement platform that provides a simple, consumer-grade user experience. We're looking for a Senior Customer Success Manager to manage our rapidly growing customer base across all industries and customer segments.

Requirements

• 8+ years of relevant work experience working in customer-facing customer success, account management or strategic consulting organization
• Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
• Excellent interpersonal skills and ability to establish quick rapport and trust with customers
• Strong project management skills to manage a dynamic customer portfolio
• Creative problem solver while being attentive to details
• Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
• Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Team building events
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan