Senior Technical Support Engineer

Join Zip as a Senior Technical Support Engineer and play a mission-critical role in ensuring customers receive fast, accurate, and technically excellent support. You will serve as the final technical escalation point for Support, working with Engineering to master Zip's architecture and influence roadmap decisions.

Requirements

• 5–6 years in a technical, customer-facing role, with at least 2 years serving as an escalation point or senior technical leader within Support.
• Proven experience partnering directly with Engineering teams as the conduit between customer-facing teams and R&D.
• Demonstrated success supporting enterprise-scale customers across multiple industries.
• Track record of owning complex problems end-to-end, especially in high-pressure scenarios or SLA-sensitive engagements.

Benefits

• Start-up equity
• Team building events
• Flexible PTO
• Apple equipment plus home office budget