Subject Matter Expert (SME) - AI for Client Success & Account Management (Early 2026)
Ziplines, Inc.United States
Posted December 19, 2025
Full Time
About the Company
Ziplines Education is a category-leading education company that partners with universities to deliver industry-focused certificate courses.
Job Description
Ziplines Education is seeking a Subject Matter Expert (SME) to develop an AI for Client Success & Account Management course. The SME will work with a learning experience designer to create a 5-week program teaching learners how to use generative AI, automation, and customer insight tools to elevate client experience and drive revenue growth.
Requirements
- 10+ years of experience in client success and account management
- 2+ years of experience in AI adoption
- Exceptional communication and interpersonal skills
- Strong point of view on what skills and knowledge new people to the field need to succeed
Benefits
- Opportunity to shape the AI for Client Success & Account Management curriculum
- Support from an experienced learning designer
- Video and slide production team to help with recording and visual aids
- Compensation of $5,000 per course module