Renewals Manager (Tokyo Based)

Role Overview

Seeking a Renewal Sales Representative in Tokyo to manage several accounts, ensuring satisfaction and promoting Zoom services. The role involves driving renewals and retention within a defined book of business, reporting to the manager based in Tokyo.

What You Will Do

Manage direct and indirect (partner) renewals from a designated Book of Business (BoB) with the goal of driving high renewal rates. Engage customers who may be at risk of cancelling due to customer satisfaction issues, adoption, and/or threat of competitor.

Why It Might Be a Fit

Have native Japanese skills (mandatory) and Business Fluency in English (preferred). 3+ year experience of working in a SaaS or Cloud company mandatory (preferably as a sales, customer success or renewals).

Requirements

• Native Japanese skills
• Business Fluency in English
• 3+ year experience of working in a SaaS or Cloud company
• Strong cross-functional collaboration, negotiation and relational skills
• Customer churn forecasting, associated pipeline development and management skills
• Detail-oriented, organized, ethical, responsible, & self-motivated

Benefits

• Award-winning workplace culture
• Variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
• Support work-life balance
• Contribute to their community in meaningful ways