Customer Service Specialist

We’re Zopa, a bank that listens to what our customers don’t like about finance and does the opposite. We’re looking for a Customer Service Specialist to join our team, who is customer-centric and a strong team player, with a collaborative approach that ensures the customer is always at the heart of everything they do.

Requirements

• Customer service experience within financial services or banking
• Excellent communication skills with the ability to work as part of a team
• High levels of accuracy
• Adaptable and ability to meet hanging priorities and customer demand
• Highly motivated and committed to achieve success for you and for the customer
• Goal orientated and able to meet company goals to achieve important objectives
• Proactive and have the initiative to create frictionless customer journeys

Benefits

• Flexible ways of working
• Face-to-face collaboration
• Good work-life balance
• Option of working from abroad for up to 120 days a year
• Dog-friendly office