The Program Manager is responsible for the execution of customer strategies related to one or more customers including all products/programs from new product introduction through volume production.
Requirements
- Leader of the Customer Focus Team (CFT)
- Acts as primary day-to-day customer point of contact
- Ensures successful new product introduction
- Manages recurring pricing activities
- Monitors and investigates technical, scheduling, financial and quality metrics
- Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)
- Ensures build and delivery schedules
- Works with SCA to ensure resolution of excess and obsolete inventory issues
- Ensures customer demand is managed and well understood by CFT members
- Communicates updated data to close gap between customer request and our commitment
- Tracks, trends and reports On-Time Delivery to customer request and our commitment
- Monitors customer revenue plan through demand outlook
- Understands contractual obligations of the contract
- Executes customer quotation requests
- Assesses risk utilizing the Risk/Liability Tool
- Ensures accuracy of quotations to protect gross margin
- Coordinates with procurement organization to develop supply chain strategy
- Manages inventory days of sales
- Establishes standard cost for parts based on customers influence
- Ensures Positive Price Variances alignment to site goals at the point of sale
- Reviews Supply Chain data related to component lead-time, MOQ, and impacts to total inventory exposure
- Responsible to determine if customer will be responsible for negative PPV and or associated procurement costs and if so, collect money from customer
- Develops an understanding of DFx philosophy including Design for manufacturing, Design for Test, and Design for BOM or Cost
- Accountable for and ensures receipt and distribution of customer documentation packages
- Coordinates collection and distribution of customer quality data
- Ensures ECO process and impacts are captured and reported to customer
- Monitors customer DPPM, DPU or DPMO with customer focus team
- Monitors customer escapes events and lead customer focus team to root cause and corrective action
- Monitors customer COPQ and works with CFT to reduce
- Participates in MRB activities to drive rapid resolution of issues
- Embraces change and adapts quickly to a new way of working
- Actively uses analytical skills to solve problems by gathering data, analyzing it and drawing concise solutions
- Actively uses, applies and promotes problem solving tools in daily activities
- Possess sound negotiating ability
- Exhibits solid understanding of the concepts and how to positively impact OI and RONA levers
- Where applicable, recruits, interviews and hires team members
- Continuously assesses individual and team strengths and development needs
- Coaches and mentor subordinates
- Creates and manages succession plans
- Establishes clear measurable goals and objectives
- Drives individuals and teams to continuously improve in key metrics and the achievement of organizational goals
- Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood
- Drives a lean culture
- Identifies creative ways to reduce cost by streamlining processes and systems
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
