Customer Service Baggage Supervisor

Supervisor- Baggage Customer Service to lead Baggage Team in the aviation industry, ensuring safe, efficient, and timely handling of luggage.

Requirements

• Lead and manage the daily operations of the Baggage Team
• Ensure all services meet safety rules, airline standards, and company policies
• Monitor performance, solve problems, and improve how things are done
• Manage team schedules, staffing needs, and workflow to ensure smooth service delivery
• Train, coach, and support team members to meet high customer service standards
• Track performance and financial results, helping the division stay on budget
• Build strong working relationships with airline partners, airport staff, and other teams
• Stay up to date with industry trends, changes in regulations, and customer needs
• Help plan for future growth by improving services and finding new opportunities
• Represent the team at meetings, events, and with external partners