Supervisor- Baggage Customer Service to lead Baggage Team in the aviation industry, ensuring safe, efficient, and timely handling of luggage.
Requirements
- Lead and manage the daily operations of the Baggage Team
- Ensure all services meet safety rules, airline standards, and company policies
- Monitor performance, solve problems, and improve how things are done
- Manage team schedules, staffing needs, and workflow to ensure smooth service delivery
- Train, coach, and support team members to meet high customer service standards
- Track performance and financial results, helping the division stay on budget
- Build strong working relationships with airline partners, airport staff, and other teams
- Stay up to date with industry trends, changes in regulations, and customer needs
- Help plan for future growth by improving services and finding new opportunities
- Represent the team at meetings, events, and with external partners