Customer Marketing Manager

Role Overview

We're looking for a Customer Marketing Manager to join our team, who shares our passion for believing in better and will help us continue to grow. The role involves designing and running customer lifecycle programmes, building and managing upsell and cross-sell campaigns, and working closely with Sales and Customer Success to support renewals and growth opportunities.

What You Will Do

Design and run customer lifecycle programmes, build and manage upsell and cross-sell campaigns, work closely with Sales and Customer Success, review campaign performance and customer engagement data.

Why It Might Be a Fit

You'll have the space to shape customer marketing in a meaningful way and see the impact of your work across the business. You'll work with a collaborative team and have opportunities to accelerate your career.

Requirements

• Experience in customer marketing or lifecycle marketing within a business-to-business software or software as a service environment
• Hands-on experience with marketing automation tools, such as Marketo
• Confidence using customer data, product usage signals and customer relationship management systems to segment audiences and prioritise activity
• A collaborative approach and the ability to explain marketing impact clearly to Sales, Customer Success and other stakeholders

Benefits

• Competitive salary
• 25 days leave a year
• Health contribution
• Range of benefits to suit you
• Three charity days allocated to support a cause that matters to you