Manager, Customer Success

Acrisure Technology Group is seeking a Partner Success Manager to empower Acrisure Agency Partners to realize the value of ATG's technology solutions. The successful candidate will develop, execute, and share success playbooks and establish scalable processes and systems for generating awareness, earning adoption, and providing an optimal customer experience for our technology users.

Requirements

• Implement a scalable user support system that maintains a high quality and consistent experience.
• Conduct activities across five key Partner Success areas (value messaging, field enablement, driving critical metrics, feedback loop and support) that ensure successful go-to-market and post-sale outcomes with ATG's technology solutions.
• Get to know our APs, catalog how they operate, their agency strategy, their tech readiness and represent the customer voice within the Product organization.
• Identify the customer pains, unmet needs and opportunities for the ATG Product organization to pursue.
• Develop and execute plans to meet customer needs that include influencing the technology roadmap as well as rounding out the user experience with effective non-software-product solutions.
• Bring an AP-focused lens to Product strategy, including thinking beyond the technology solutions to real-world AP problems.
• Ensure adoption and subsequent revenue & profitability outcomes, while winning champions who want to tell their story.

Benefits

• Opportunity to work with a cutting-edge technology company in the insurance and financial services industry
• Chance to make a meaningful impact on the customer experience and drive business outcomes
• Collaborative and fast-paced work environment
• Competitive compensation and benefits package