Rehab and Retention Specialist (Outsource Role)

This Rehab & Retention Specialist role at ADIB focuses on providing financial solutions to customers facing difficulties. The specialist will retain customers, analyze proposals, handle cases, monitor accounts, and demonstrate knowledge of ADIB products and procedures. They will also contribute to policy development and provide constructive feedback.

Requirements

• Retain customers by offering liability certificates or no liability certificates.
• Analyze proposals and provide compliant solutions.
• Handle Rehab & Retention cases (LCs, NLCs, & Rescheduling requests) on end to end.
• Meet monthly targets and maintain accurate MIS reports.
• Comply with ADIB’s policies and procedures.
• Work extra hours as required.