Customer Experience Associate (Remote)

Bold is looking for a motivated Customer Experience Associate to conduct high volume outreach to new and existing members leading to increased enrollment and program completion rates. The role involves conducting outreach via phone, text, and email daily, enrolling 25% or more of all connected leads, and maintaining a 92% or higher customer satisfaction score.

Requirements

• 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
• Effective communication: Empathetic and active listener for our future and existing members.
• Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot)
• Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions
• Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information.

Benefits

• Annual bonus
• Inclusive and equitable approach to compensation