Technical Specialist Remote Support

We are looking for a Technical Specialist Remote Support to report to the Customer Support Manager and be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare's Northern Europe customer base.

Requirements

• IT Diploma or Degree (qualification by experience accepted)
• Minimum of 2 Years in Customer Service Application Support
• Proven track record in providing high-quality support for customer-facing applications.
• Proficiency in IT Service Management (ITIL)
• Expertise in Healthcare Imaging Solutions (PACS/RIS)
• Experience with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS).
• Understanding of DICOM and HL7 Standards.
• Knowledge of operational processes within hospital and radiology environments.
• Experience in Technical Application Support
• Proficient in Server Operating Systems (Windows Server and Linux), certifications are highly desirable.
• Experienced with Database utilisation (Microsoft SQL and Oracle).
• Experience in Applications within virtualized environments (VMware).
• Knowledge of High-Availability systems and Disaster Recovery within critical infrastructure environments.

Benefits

• Permanent position in a multi-disciplinary and multi-cultural team
• Opportunities to learn & grow, to make a difference and contribute to the next generation of AGFA products
• Training and career development programs
• Competitive compensation and benefits package