Senior Product Development Owner - Customer Relationship Management
AgFirst Farm Credit BankColumbia, South Carolina, United States
Posted March 2, 2026
Full Time
About the Company
AgFirst Farm Credit Bank, part of the nationwide Farm Credit system, has been supporting agriculture and rural America for over a century. As a $47 billion company, AgFirst offers wholesale funding, cutting-edge technology, and support services to local lenders in 15 states and Puerto Rico, enabling them to provide loans to agricultural operations and rural homebuyers. With a cooperative business model and a passionate workforce, AgFirst places a strong emphasis on employee development and unique perspectives, ensuring they stay at the forefront of technological and business changes.
Job Description
The Senior Product Development Owner, Customer Relationship Management, drives strategic product initiatives across CRM capabilities, ensuring alignment with enterprise customer-experience and relationship-management goals.
Requirements
- Define and maintain product vision aligned with organizational goals.
- Translate business needs into prioritized features and outcomes.
- Balance short-term delivery with long-term strategic objectives.
- Communicate roadmap and progress to stakeholders.
- Lead backlog refinement and sprint planning to ensure clear, actionable work.
- Validate requirements and oversee testing for quality and compliance.
- Coordinate cross-functional teams for the timely delivery of product increments.
- Monitor product performance and recommend improvements.
- Act as primary liaison between business and technology teams.
- Gather and synthesize feedback to inform product decisions.
- Ensure alignment with regulatory and compliance standards.
- Manage communication and expectations across stakeholders.
- Participate in continuous learning activities to sustain knowledge of the industry, management practices, and bank policies, procedures, and guidelines.
