Senior Product Development Owner - Customer Relationship Management

The Senior Product Development Owner, Customer Relationship Management, drives strategic product initiatives across CRM capabilities, ensuring alignment with enterprise customer-experience and relationship-management goals.

Requirements

• Define and maintain product vision aligned with organizational goals.
• Translate business needs into prioritized features and outcomes.
• Balance short-term delivery with long-term strategic objectives.
• Communicate roadmap and progress to stakeholders.
• Lead backlog refinement and sprint planning to ensure clear, actionable work.
• Validate requirements and oversee testing for quality and compliance.
• Coordinate cross-functional teams for the timely delivery of product increments.
• Monitor product performance and recommend improvements.
• Act as primary liaison between business and technology teams.
• Gather and synthesize feedback to inform product decisions.
• Ensure alignment with regulatory and compliance standards.
• Manage communication and expectations across stakeholders.
• Participate in continuous learning activities to sustain knowledge of the industry, management practices, and bank policies, procedures, and guidelines.