Customer Support Specialist – English and Arabic (based in Cairo)

Requirements

• Advanced command of spoken and written Arabic (level B2 or higher) and English (business fluent)
• Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills
• Excellent listening skills, critical-thinker with attention to detail
• Hybrid work from home arrangement with a one-time $400 WFH allowance
• Minimum typing speed of 35 words per minute
• Willingness to work on rotating shifts, as per business requirements including on public holidays, and weekends on applicable
• Ability to work independently as well as in a team environment
• Demonstrate a high degree of integrity and confidentiality
• Ability to operate in a fast-paced work environment

Benefits

• 1-year fixed term contract with a possibility of extension based on performance and business needs
• Base Salary up to 390 USD per month (contract in USD, paid in EGP following currency rate)
• A signing bonus equivalent to one month's base salary
• 400 USD allowance to set up your home office (one time)
• After completed the contract, performance Bonus, in line with Agoda's policy
• A highly diverse, multicultural work environment
• A compensation package, including benefits and an annual performance-linked bonus, that is competitive for the role and aligned with country or global standards.
• Agoda staff discount on bookings
• Career development opportunities
• Employees’ well-being programs