Customer Support Specialist – English and Italian (based in Cairo)

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5 days ago
🛢️ Greenhouse
📃 Contract / Temporary
💻 Hybrid
Customer Support & Success Jobs
🌍 Recreation & Travel
✍️ Full Description
We are seeking a Customer Support Specialist to provide excellent customer service and manage customer needs through various communication channels. The successful candidate will support customers across multiple Agoda products, handle a high volume of inquiries, and contribute to business strategies by improving customer service.

Requirements

  • Advanced command of spoken and written Italian (level B2 or higher) and English (business fluent)
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills
  • Excellent listening skills, critical-thinker with attention to detail

Benefits

  • Fixed term contract with a possibility of extension based on performance and business needs
  • Base Salary up to 580 USD per month
  • One-time $400 allowance to set up your home office
  • Performance Bonus, in line with Agoda's policy
  • A highly diverse, multicultural work environment
  • Agoda staff discount on bookings
  • Career development opportunities
  • Employees’ well-being programs
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