ServiceNow Business Process Consultant

As a ServiceNow Business Process Consultant, you will be a trusted advisor to clients' senior stakeholders, leveraging expertise in business process optimization and the ServiceNow platform to design and guide implementation of solutions that drive meaningful business transformation.

Requirements

• 5+ years of experience in business process consulting, business analyst, or related role
• 3+ years of experience working with the ServiceNow platform
• Deep functional understanding of core ServiceNow modules (e.g., ITSM, HRSD, CSM)
• Experience leading business process design workshops to elicit and document client requirements
• Expertise in translating stakeholder needs into comprehensive user stories and functional specifications
• Proven ability to create high-quality collateral, including process workflows, client presentations, and workshop materials
• Exceptional communication, presentation, and facilitation skills
• Strong understanding of ITIL and Agile frameworks
• Strong interpersonal skills, a customer-centric attitude, and ability to work with a diverse team
• Self-starter with strong project and situational awareness

Benefits

• Competitive salary
• Opportunities for growth and professional development
• Collaborative and dynamic work environment
• Chance to work with a leading technology company