Senior System Analyst
AIS - Advanced Info Services Plc.Bangkok, Thailand
Posted October 13, 2025
Full Time
About the Company
Advanced Info Service Public Company Limited (AIS) is the 5G Digital Service Provider with the most spectra to provide service, totalling 1420MHz . The company has the most subscribers in Thailand, counting over 45.7 million in September 2022. AIS is ready to power Thailand with 5G technology which currently covers 77 provinces through 3 core businesses: mobile phones, high-speed home broadband through AIS Fibre, and Digital Services in 5 aspects of video, the Cloud, digital payments, the Internet of Things (IoT) and services provided jointly with partners. The company is also expanding into AIS eSports and AIS Insurance Service. All of this is to proceed with the vision of becoming a Cognitive Tech-Co, to support a robust digital infrastructure for the country, boost the industrial sector’s competitive potential and upgrade quality of life for all Thais.
Job Description
We are seeking a highly skilled System Analyst to support the implementation and ongoing optimization of Microsoft Dynamics 365 Sales and Customer Service. The System Analyst will work closely with business stakeholders, technical teams, and implementation partners to analyze requirements, design solutions, and ensure seamless integration of business processes into Dynamics 365.
Requirements
- Collaborate with stakeholders to gather, document, and validate business requirements.
- Translate business needs into functional and technical specifications for Dynamics 365.
- Conduct gap analysis between current processes and Dynamics 365 capabilities.
- Support solution design and configuration of Dynamics 365 Sales and Customer Service modules.
- Assist in customizing forms, views, workflows, dashboards, and reports.
- Recommend best practices and leverage out-of-the-box capabilities where possible.
- Act as liaison between business users and technical/development teams.
- Assist in system testing (functional, integration, UAT) and support defect resolution.
- Participate in data migration activities, ensuring accuracy and completeness.
- Develop user stories, process flows, and system documentation.
- Support training and onboarding for end-users and super users.
- Promote adoption by assisting with communication and change management activities.
- Provide post-implementation support and resolve system-related issues.
- Continuously assess system performance and recommend improvements.
- Monitor Dynamics 365 updates and assess impact on existing functionality.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
