Specialist - Customer Service
Ajinomoto Philippines CorporationMakati, Philippines
Posted January 8, 2026
Full Time
About the Company
Ajinomoto Philippines Corporation (APC), founded in 1958, is a leading supplier of high‑quality seasoning and food products to Filipino households and the food‑service sector. Operating under the APC Group, it produces a full range of Ajinomoto‑branded products through licensed international affiliates and local toll manufacturers, ensuring consistent quality and technological excellence. APC serves supermarkets, wholesalers, public markets and industrial customers—including processed‑food manufacturers, animal‑nutrition suppliers, and pharmaceutical firms—providing both finished goods and raw‑material ingredients. The company’s commitment to taste, health, and customer satisfaction distinguishes it as a trusted partner in the Philippine food industry.
Job Description
Responsible for managing customer complaints, evaluating investigation results, and responding to customers in a timely and professional manner. Ensures all complaints are properly documented, analyzed, and addressed in accordance with company quality standards, regulatory requirements, and customer expectations.
Requirements
- Bachelor degree of Science in Chemical/Chemical engineering, Biology, Food Technology/Food Science or related fields
- 1 year of experience in FMCG Industry
- Familiarity with Quality Handling such as assurance (e.g., customer complaint handling, relevant management system or quality control)
Benefits
- Additional leave
- Company Christmas grocery
- Company events
- Discounted lunch
- HMO
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Performance bonus