We are looking for a Senior Systems Engineer to join our team. The role involves providing operational support across Alchemy's estate of devices, network infrastructure, and end user computing related cloud services. You will be responsible for diagnosing and resolving faults, configuring and maintaining network infrastructure, and managing security integrity. You will also work with our global team to educate and support colleagues in becoming self-sufficient in their IT skills.
Requirements
- A high degree of technical knowledge and competence
- Demonstrable ability to troubleshoot complex, technical, multi-site and multi-discipline incidents and problems
- At least 5 years administration, management and setup of M365 technologies and their associated security implementations
- At least 5 years hands on experience with Microsoft Azure technologies (Servers Active Directory, DNS, Policies etc)
- At least 6 years’ experience working in similar 2nd/3rd Line internal IT Service Desk or Systems Engineering role supporting a globally distributed organisation
- 2nd/3rd line knowledge of a wide range end user devices including printers, workstations, tablets, phones, laptops and associated modern operating systems for Windows, Apple, Linux
- Practical deployment and administration experience of standard end-point security and Disk Encryption tools
- Senior level experience of supporting standard software suites
- Demonstrable practical experience of management of Microsoft Exchange Online and email services
- Practical technical knowledge of Cisco network hardware (switches, routers, wireless access points) and technologies (DHCP, TCP/IP, VPN etc) gained in a hands-on technical support role
- Hands-on experience of firewall and security appliance configuration and management
- Experience of working within the ITIL framework
- Practical administration experience of SharePoint Online
- Practical administration experience of MS Teams
- Practical experience of deploying and managing MDM services (Intune & Jamf)
- Excellent verbal and written English skills are essential
- Excellent working knowledge of Chrome, IE & Safari
- Experience of liaising with 3rd party suppliers
- A full driving licence is essential for this role
- Practical use of Service desk tools
- Practical experience of working in teams across multiple geographies and timezones
Benefits
- Paid holidays
- Paid sick leave
- Retirement plan
- Visa sponsorship
- Relocation assistance
