Technical Account Manager

Role Overview

AlertMedia is looking for an impactful Technical Account Manager to support the Customer Success team and entire customer base. The role will operate under the Technical Solutions team, which acts as a liaison between Customer Success, Development, and Product. The Technical Account Manager will provide technical guidance and support to customers, collaborate with internal teams, and drive internal process improvements.

What You Will Do

Act as a trusted technical advisor for assigned accounts, provide proactive technical guidance and support, collaborate with internal teams, own and manage technical escalations, conduct regular account reviews, and identify opportunities for upselling or expansion.

Why It Might Be a Fit

The ideal candidate will have 3-5 years of experience in a customer-facing technical role, experience managing enterprise or mid-market accounts, and strong understanding of APIs, integrations, and technologies to manage user access and security.

Requirements

• 3-5 years in a customer-facing technical role
• Experience managing enterprise or mid-market accounts
• Strong understanding of APIs, integrations and technologies to manage user access and security (SSO, SCIM, SFTP)
• Ability to read logs, debug issues, and translate technical problems into business impact
• Strong proficiency in AI tools and technologies
• Strong organizational skills and ability to manage multiple pipelines and priorities
• Excellent written and verbal communication skills, with the ability to collaborate cross-functionally

Benefits

• Competitive base salary
• Company-wide bonus program
• Generous and flexible time off
• Parental leave policies
• Health benefits (Medical, Dental, Vision, and Life Insurance)
• 401K with generous company match
• Rewards and incentives
• Commitment to community service
• Access to new downtown office with 360 views of Austin