Team Lead Customer Loyalty and Growth (m/f/d)

AnyDesk is seeking a motivated and strategic individual to step into the role of a Team Lead for our Customer Loyalty and Growth team in Lisbon. This position is pivotal in driving retention, growth, and performance within the EMEA region.

Requirements

• Manage a high-value, low-logo-count portfolio with a strong focus on retention and expansion.
• Oversee the performance of the regional team, driving retention and expansion metrics.
• Directly responsible for the retention and expansion performance of both the individual portfolio and the regional team.
• Serve as the first point of approval for discounts and escalations, adhering to predetermined thresholds and ensuring alignment with company policies.
• Deliver granular daily and weekly reports, and high-level monthly summaries, on retention, expansion, and team performance.
• Identify trends, bottlenecks, and areas for improvement.
• Collaborate with management to execute company-driven initiatives efficiently across the team.

Benefits

• Flexible working hours
• Potential for personal and professional development
• A fun, creative and supportive team
• Be part of a fast growing company with a lot of opportunity for advancement