Team Manager, Retail Customer Care

This role involves leading and empowering a team of Retail Customer Care Specialists, ensuring a high-quality customer experience and fostering an inclusive environment. The role requires strong communication, leadership, and problem-solving skills. It's a team management position within an Apple retail setting, focusing on customer satisfaction and employee development.

Requirements

• Experience working with human resources in areas related to employee management (performance, welfare, and development).
• Fluent in both English and Mandarin.
• Experience leading a team of 15+ direct reports.
• Strong communication and interpersonal skills.
• Experience with WeChat, Douyin, Taobao, Xiaohongshu, and other local e-commerce platforms.
• Experience leading in a multi-lingual/cultural environment.