Senior ServiceNow CSM SQA Analyst Service
ApsideCanada
Posted June 20, 2025
Full Time
About the Company
Apside is a 36-year-old IT consulting firm specializing in information systems, technical computing, automotive engineering, and financial services. With a strong emphasis on expertise, trust, and independence, Apside serves major French and European groups while prioritizing customer satisfaction and employee well-being. The company's cross-sectoral approach and focus on quality-oriented solutions distinguish it in the market.
Job Description
The Senior ServiceNow CSM SQA Analyst Service Provider will require advance knowledge in the ServiceNow Customer Service Management Module; the service provider will validate and verify the functionality of our ServiceNow solutions.
Requirements
- Minimum 3 years experience as a Software Quality Assurance (SQA) Analyst provider for ServiceNow Customer Service Management Module
- Experience/knowledge of all phases of the Software Testing Life Cycle (STLC)
- Proven experience as a Tester with expertise in the ServiceNow Customer Service Management Module.
- Strong understanding of ServiceNow platform capabilities and functionalities.
- In-depth knowledge of ServiceNow platform capabilities, including ACLs, tables, and flows.
- Familiarity with Agile methodologies and participation in sprint planning and review sessions.
- Strong understanding of performance testing and its importance in ensuring system reliability.
- Ability to provide training and support to end-users on ServiceNow functionalities.
- Experience in developing and executing test plans, test cases, and test scripts.
- Excellent analytical and problem-solving skills.
- Ability to identify, document, and track defects and issues.
- Strong communication and collaboration skills.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
