Senior Manager, Customer Success

Arcadia is a healthcare technology company that helps providers and payers transform healthcare by aggregating data, applying algorithms, and making opportunities actionable by physicians. We are looking for a Senior Manager, Customer Success to lead a team of Customer Success Managers and foster long-term relationships with customers.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Consulting within healthcare technology
• 2+ years of experience managing and mentoring customer success or account management teams
• Bachelor’s degree in IT or related technical field (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience
• Strong understanding of value-based care, population health, and healthcare data analytics
• Exceptional ability to translate complex technical concepts into business value for customers
• Experience managing executive-level relationships and driving C-suite engagement
• Excellent communication skills, including the ability to interact with customers and explain technical concepts and product functionality clearly
• Regularly learn new skills, make timely decisions, and adapt well to change
• Strong analytical, quantitative, problem solving and organization skills
• Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines
• Thrive as a self-starter with the curiosity and tenacity to learn complex concepts
• Exceptional ability to complete committed follow-ups and tasks
• Ability to travel approximately 30%

Benefits

• Flexible, remote-friendly company
• Employee-driven programs and initiatives for personal and professional development
• Great benefits like flextime time off