Client Site Liaison II (Laboratory Send Outs Technician)

The Client Site Liaison II (Laboratory Send Outs Technician) position works at the client site Logan Health 310 Sunnyview Lane, Kalispell, MT and acts as a liaison between the client and ARUP's Client Relations Training, Business Development, Technical, Marketing and Support Services division. The position interacts with clients to resolve issues related to specimen submissions and acts as a resource for client questions.

Requirements

• Pour off, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory
• Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines
• Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances
• Detect and resolve issues related to test or specimen submissions before shipping to ARUP
• Receive and initiate calls between the client site and ARUP
• Provide information for clients which may include information regarding specimen requirements, fees, turnaround times and referral laboratory vendors
• Assist in distributing technical information, hotlines, test bulletins and company updates to the client
• Keep the client current on all value-added services that ARUP supports, such as ATOP, Connect and Consult
• Research pending test lists for ARUP specimens
• Reads, understands and complies with SOP's related to the position
• Order and maintain supplies related to ARUP testing, keeps required inventories on hand
• Maintain contact with the local and regional couriers to ensure shipment schedules are maintained, retrain as necessary
• Maintain required records and documentation
• Be competent with Clients LIS, ARUP Connect
• Other duties as assigned