Client Site Liaison II (Laboratory Send Outs Technician)
ARUP LaboratoriesKalispell, Montana, United States
Posted December 22, 2025
Full Time
About the Company
ARUP Laboratories, a nonprofit affiliate of the University of Utah, is a leading national clinical and anatomic pathology reference laboratory that delivers a comprehensive portfolio of over 3,000 complex diagnostic tests—from routine screening to cutting‑edge molecular and genetic assays. The organization combines world‑class laboratory science with innovative research and development to advance patient care and medical knowledge. With a workforce of more than 3,000 employees, ARUP emphasizes quality, precision, and collaborative problem‑solving, fostering a culture of scientific excellence and continuous improvement. Its commitment to research, education, and patient safety positions ARUP as a trusted partner for clinicians, researchers, and health systems worldwide.
Job Description
The Client Site Liaison II (Laboratory Send Outs Technician) position works at the client site Logan Health 310 Sunnyview Lane, Kalispell, MT and acts as a liaison between the client and ARUP's Client Relations Training, Business Development, Technical, Marketing and Support Services division. The position interacts with clients to resolve issues related to specimen submissions and acts as a resource for client questions.
Requirements
- Pour off, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory
- Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines
- Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances
- Detect and resolve issues related to test or specimen submissions before shipping to ARUP
- Receive and initiate calls between the client site and ARUP
- Provide information for clients which may include information regarding specimen requirements, fees, turnaround times and referral laboratory vendors
- Assist in distributing technical information, hotlines, test bulletins and company updates to the client
- Keep the client current on all value-added services that ARUP supports, such as ATOP, Connect and Consult
- Research pending test lists for ARUP specimens
- Reads, understands and complies with SOP's related to the position
- Order and maintain supplies related to ARUP testing, keeps required inventories on hand
- Maintain contact with the local and regional couriers to ensure shipment schedules are maintained, retrain as necessary
- Maintain required records and documentation
- Be competent with Clients LIS, ARUP Connect
- Other duties as assigned