Quality Assurance & Training Lead

Role Overview

The Quality Assurance & Training Lead position is responsible for maintaining strategic partnerships with our agency family/professional van operators and overseeing service issues/complaints related to our household goods moving and storage services.

What You Will Do

Serve as the primary point of contact for all issues and penalties related to the Government of Canada account, as well as private client and corporate accounts. Address service issues and manage client relations to ensure satisfaction.

Why It Might Be a Fit

Post secondary education in Logistics, Business or related field with 3 years minimum job-related experience. Experience in client relationship management and service quality assurance.

Requirements

• Post secondary education in Logistics, Business or related field
• 3 years minimum job-related experience
• Experience in client relationship management and service quality assurance
• Excellent written/verbal communication and presentation skills
• Strong customer service and conflict resolution skills
• Analytical and problem-solving skills
• Experienced in MS Office including Excel, Word and Powerpoint

Benefits

• Drug/extended health/dental/EAP/critical illness/life insurance
• pension plan
• training opportunities