The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence.
Requirements
- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
- Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only.
- Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time.
- Maintain key control system.
- Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
- Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness and improper attire.
- Handle items for 'Lost and Found' according to the standards.
- Be familiar with all Avion Hospitality policies and House Rules.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
- Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
- Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
- Oversee proper and constructive training of Room Attendants.
- Motivate, coach, and counsel staff as necessary.
- Collect all keys and assignment sheets daily at the end of the shift.
- Attend meetings as required by Management.
- Ensure completion of regular maintenance and cleaning projects on a biannual basis.
- Monitor all V.I.P.'s, special guests and requests.
- Perform any other duties as requested by Management.
