Axelera AI is a deep-tech startup creating a next-generation AI platform. We are looking for a skilled Embedded Engineer to join our AI Software and Drivers & OS team in Florence.
Requirements
- Develop new product features for our AIPU product lines
- Serve as escalation support for complex incidents involving AI software, drivers, and operating system components
- Troubleshoot technical issues related to our AIPU products
- Analyze system data, logs, and user reports to identify underlying root causes
- Collaborate with engineering teams to validate defects, propose fixes, and support resolution planning
- Maintain accurate documentation of incidents, resolutions, and known issues
- Provide expert feedback to improve knowledge bases, standard operating procedures, and support workflows
- Support continuous improvement efforts based on current system analysis and customer feedback trends
- Assist in testing and validating patches, software updates, and new feature implementations
- Communicate technical information clearly to both technical and non-technical stakeholders
Benefits
- Attractive compensation package
- Pension plan
- Extensive employee insurances
- Option to get company shares
