Audience Services Associate

The Audience Services Associate serves as the on-site front of house representative and is responsible for managing all front of house operations while maintaining the safety and professional standards of the Sorenson Center for the Arts.

Requirements

• Ensure the front of house and box office are presentable for events.
• Train and provide guidance and assistance to Student Audience Services Associates with front of house operations.
• Track and monitor ticket sales/registration for events.
• Oversee all points of audience interaction including greeting, reserved seating, accessibility, and concessions.
• Resolves questions and concerns in a timely and appropriate fashion.
• Generate a front of house report for each event.
• Review Student Audience Services Associates reports for accuracy.
• Understand and enforce all Sorenson Center policies and protocols for events.
• Set and strike wayfinding signage for events in key locations on campus.
• Serve as the front of house point person for crowd management in case of emergency and liaise with Public Safety as needed during events.
• Assume additional responsibilities as required.

Benefits

• Paid sick leave where required by law