Babylonstoren is seeking an Immersive Technology & Innovation Specialist to join our forward-thinking Engineering and IT team. This role is central to supporting the business's global digital infrastructure and immersive guest experiences.
Requirements
- Maintain and troubleshoot digital and AV equipment, including projectors, speakers, VR headsets, digital displays, and audio guides.
- Respond to technical issues or work orders raised by various departments and resolve them efficiently.
- Provide first-line and advanced support across local and international locations (South Africa, UK, Italy, and Greece).
- Conduct routine checks and preventative maintenance on all digital and AV equipment, especially in guest-facing areas.
- Assist in planning and executing the deployment of new technologies, immersive systems, and interactive exhibits.
- Support the design and integration of VR/AR experiences, projection mapping, and other experiential technologies.
- Liaise with suppliers and vendors to procure or replace outdated or malfunctioning equipment.
- Provide regular basic training to staff on the proper use of AV and VR systems.
- Maintain clear records, inventories, and documentation of systems, procedures, and support logs.
- Work closely with the Innovation and Engineering team to research, evaluate, and implement new advanced digital solutions.
- Participate in prototyping and testing technologies that push the boundaries of visitor engagement and immersive storytelling.
- Contribute to the development of scalable solutions to be implemented across our global network.
- Research and propose advanced technology for immersive and experience technologies which supplements a luxury guest experience in a world class resort.
Benefits
- Competitive salary
- Access to advanced tools and professional development in innovation, VR, and AV
- Flexibility required for some evening/weekend work during events, system updates or system emergencies
