Patient Finance Counselor

Banyan Treatment Centers is seeking a detail-oriented and compassionate Patient Financial Counselor to support our Revenue Cycle Management team by helping patients and families understand financial responsibility and resolve outstanding balances related to treatment.

Requirements

• Associate degree required (Bachelor’s preferred) or equivalent relevant experience
• Minimum of 2 years of patient account resolution experience (behavioral healthcare, strongly preferred)
• Strong understanding of insurance benefit terms and patient financial responsibility
• Excellent organizational skills, attention to detail, and time management
• Ability to work independently and meet deadlines in a fast-paced environment
• Strong written and verbal communication skills with a patient-centered approach
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Familiarity with EHR systems (CollaborateMD, Salesforce, Kipu preferred)
• Knowledge of revenue cycle processes (Behavioral Health preferred)

Benefits

• Medical, vision, and dental insurance
• Life and disability coverage
• 401(k) with employer match
• Paid time off and holidays
• Wellness incentives
• Employee assistance programs