Tier 2 - NOC Support Engineer

Join BCM One as a Tier 2 Support Engineer in Bacolod, Philippines, and work in a supportive and innovative environment with a growing global team. As a problem-solver with a passion for networking and VoIP technologies, you will have the opportunity to gain hands-on experience with advanced networking and VoIP technologies, and unlock growth-potential into advanced support tiers.

Requirements

• Resolve Priority 2 tickets efficiently, following troubleshooting guidelines and critical thinking.
• Create, manage, and document tickets in our system while adhering to protocols and Service Level Agreements (SLAs).
• Handle escalations from Tier 1 and collaborate with Tier 3 support when necessary.
• Assist customers via phone, chat, and tickets with professionalism and clarity.
• Train and mentor Tier 1 Support staff, contributing to their growth and development.

Benefits

• Competitive industry salaries with annual reviews
• Health Insurance (HMO with 2 free dependents)
• Generous Paid time off
• Company retirement plan
• 13th month pay