ServiceNow Functional Consultant
BDO CanadaToronto, Ontario, Canada • Barrie, Ontario, Canada • Markham, Ontario, Canada • Ottawa, Ontario, Canada
Posted January 16, 2026
84000 - 128000 CAD
Full Time
About the Company
BDO is a firm built on a foundation of positive relationships with our people and our clients.
Job Description
BDO is looking for a ServiceNow Functional Consultant to join our growing team, with the ability to work from anywhere in Canada. The role is responsible for designing and optimizing service management processes within ServiceNow for both internal and client-facing engagements.
Requirements
- 5+ years of experience in IT service management, customer service management, or enterprise service operations
- Hands-on experience implementing or supporting ServiceNow ITSM and/or CSM
- Strong understanding of ITIL principles and service-oriented process design
- Proven experience facilitating workshops and working with diverse stakeholder groups
- Ability to translate business needs into clear, structured functional requirements
- Strong written and verbal communication skills, with comfort presenting to both technical and non-technical audiences
- Experience supporting platform transitions (e.g., legacy ITSM tools to ServiceNow)
- Exposure to AI-enabled service workflows (e.g., self-service, automation, case routing)
- ServiceNow certifications (ITSM or CSM CIS preferred)
Benefits
- Competitive total cash compensation that recognizes and rewards your contribution
- Flexible benefits from day one
- Market leading personal time off policy
- Reimbursement for wellness initiatives that fit your lifestyle
- Participation in a workplace culture of respect, inclusion, and diversity
