IT Support Specialist | Remote

Beovexis is a nationwide direct mortgage lender looking for an IT Support Specialist to provide world-class phone and chat support experience.

Requirements

• Chat and Phone-based Support to assist internal employees with Information Technology related issues
• Work with Support II/SME roles on escalation path for dealing with level II tickets
• Provide detailed ticketing to document the scope of work that has been completed
• Keep Support Team manager informed of user-related support requests as needed
• Ability to translate technical information in non-technical terms for verbal and written communication
• Ability to work in a team-oriented environment where we collaborate with our other team members for cross training and continuing documentation of our processes
• Provide admin assistance as requested for internal systems and credential management for third party vendors
• Create and configure user accounts for new users, and disabling/pruning old accounts as needed
• Management of user accounts, security and distribution groups as needed
• Configure Email connectivity and application installations as needed
• Assist users with their smart devices (phones, tablets) to obtain email as requested
• Ability to exercise discretion on sensitive or confidential internal matters
• Maintain confidentiality between other service-oriented departments (HR)
• Employ best security methods and practices to protect company data and borrower PII
• Upholds ethics with relation to software provision and licensing
• Extended and weekend work hours may be required

Benefits

• Full Benefits
• Generous paid time off package
• 401K w/ 50% match