Beovexis is a nationwide direct mortgage lender looking for an IT Support Specialist to provide world-class phone and chat support experience.
Requirements
- Chat and Phone-based Support to assist internal employees with Information Technology related issues
- Work with Support II/SME roles on escalation path for dealing with level II tickets
- Provide detailed ticketing to document the scope of work that has been completed
- Keep Support Team manager informed of user-related support requests as needed
- Ability to translate technical information in non-technical terms for verbal and written communication
- Ability to work in a team-oriented environment where we collaborate with our other team members for cross training and continuing documentation of our processes
- Provide admin assistance as requested for internal systems and credential management for third party vendors
- Create and configure user accounts for new users, and disabling/pruning old accounts as needed
- Management of user accounts, security and distribution groups as needed
- Configure Email connectivity and application installations as needed
- Assist users with their smart devices (phones, tablets) to obtain email as requested
- Ability to exercise discretion on sensitive or confidential internal matters
- Maintain confidentiality between other service-oriented departments (HR)
- Employ best security methods and practices to protect company data and borrower PII
- Upholds ethics with relation to software provision and licensing
- Extended and weekend work hours may be required
Benefits
- Full Benefits
- Generous paid time off package
- 401K w/ 50% match