Data Scientist - LLM (Customer Service)
BinanceTaipei, Taiwan • Singapore, Singapore
Posted February 19, 2025
Full Time
About the Company
Binance supports financial freedom by offering a suite of blockchain and cryptocurrency services, including a top exchange platform.
Job Description
Binance is seeking a Data Scientist to join our team and advance customer service scheduling optimization through innovative AI solutions. The role involves researching and implementing cutting-edge algorithms, developing Large Language Models (LLMs), and creating scalable frameworks for customer service scheduling.
Requirements
- Master's degree or higher in Computer Science, Data Science, Statistics, Mathematics, Computational Linguistics, or a related field
- A minimum of 3 years of relevant industry experience in AI/ML
- Proficiency in programming languages such as Python, Java, with experience in machine learning (ML), natural language processing (NLP) libraries, and deep learning frameworks
- Experience in the customer service field is required. Knowledge of the customer service scheduling process is necessary, and experience with related projects is preferred
Benefits
- Industry-leading security
- User fund transparency
- Trading engine speed
- Deep liquidity
- Unmatched portfolio of digital-asset products