Customer Engagement Manager (EMEA)

Bitwarden is seeking a Customer Engagement Manager (EMEA) to oversee the customer journey, develop onboarding procedures, and collaborate with customers to create account development plans. The role requires a passion for user success, empathy, and executive-level interpersonal skills.

Requirements

• Oversee the entire customer journey from onboarding through renewal
• Develop standard onboarding procedures (SOPs)
• Collaborate with customers to create account development plans
• Monitor customer health
• Act as the central liaison between departments
• Lead Quarterly Business Reviews (QBRs)
• Proactively pinpoint expansion opportunities
• Collaborate with Product and Engineering teams
• Champion a client-centric, product-driven mindset

Benefits

• Flexible work arrangements
• Opportunity to work with a diverse and talented team
• Support for personal and professional development