Implementation Engagement Manager

Black Duck Software, Inc. is seeking an experienced Project / Engagement Manager to help our Implementation and Services Team drive customer onboarding and adoption. The ideal candidate will have at least 5 years of experience in a client-facing professional services, consulting, or project management role, with a proven ability to lead 5-10 person implementation teams to deliver multi-workstream projects.

Requirements

• At least 5 years of experience in a client-facing professional services, consulting, or project management role.
• Proven ability to lead 5-10 person implementation teams to deliver multi-workstream projects.
• Proactive, thorough, and transparent in communication - people rarely need to follow up with you.
• Process driven and have a strong desire to create, implement, and iterate on processes that lead to a standardized and positive customer experience.
• Exceptional EQ, critical thinking and problem-solving skills
• Experience working in a global environment and supporting customers in different time-zones.
• Experience with mixed onshore/offshore delivery models.
• Proven ability to lead projects for both SaaS and On-prem solutions.
• Willingness to work flexible hours to support North America and EMEA customer engagements.

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development