Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. The Functional Solution Architect is a core team member of our client’s customer delivery of Microsoft Dynamics 365 centered solutions.
Requirements
- Extensive experience as a CRM Consultant with large-scale complex implementations
- Deep knowledge of technical capabilities of Dynamics 365
- Deep understanding of Azure and cloud technologies
- .Net development and PowerBI
- Leading and mentoring junior team members
- Ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365
- Knowledge of best practices for working with offshore teams
- Microsoft Dynamics CRM Certifications
- University graduate with relevant degree within a computing or business discipline
- Confident in own ability and demonstrates this to clients and colleagues
- Works independently as well as in a team environment
- Excellent presentation and demonstration skills
- Good, clear communication skills
- Ability to lead engagements and present to the C-Suite stakeholders
- Ability to manage time and prioritise multiple tasks accordingly
- Strong problem-solving capabilities
- Strong client centric approach with emphasis on client satisfaction
- Acts as a role model for those aspiring to take on a similar role in the future
- Extensive experience in leading enterprise implementation, deep and broad knowledge of technical capabilities of Dynamics 365
- Experience in a delivery-orientated IT environment using waterfall and agile methodologies
- Experience with Dynamics 365 in a Lead Design Consulting role
- Deep understanding of software development lifecycle, development management, release management, data migrations, cut-over planning, and early live support
- Business process mapping, modelling and documentation knowledge
- Experience of leading and leading others in Practice improvement initiatives
- Awareness of technical capabilities of Dynamics 365
- Minimum 15 plus years hands-on proven functional experience including Power Platform solution and CE configuration, standard customisation, standard workflows, dashboards, flows, forms, views, and standard reports development
- Proven ability to develop a clear understanding of clients’ needs and incorporate them into a solution
- Deep knowledge and understanding of capabilities of D365 CE areas in the following modules: Sales Management, Marketing, Customer Service Management, Understanding of additional CE Functional areas Field services, Project services automation
- Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including Azure SQL / SQL Server, PowerApps, LogicApps, Flow and Data Verse, Visual Studio Team Service, DevOps
- Contribute to the delivery of high-quality business and software solutions to our clients using your knowledge of Dynamics 365 CE functional capabilities
- Lead, organise, manage, and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery team(s)
- Ownership for the delivery of high-quality business and software solutions to our clients using their deep understanding of Dynamics 365 CE functional capabilities
- Ownership of gathering and documentation of functional requirements and complete gap/fit analysis for workstream
- Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
- Interface effectively with other members of the delivery team and the solution Architect to ensure that the Power Platforms solution meets client’s requirements
- Strong contribution to the wider CE practice by defining training needs within the team and coaching or mentoring other team members
- Identify business/project risk and mitigate or communicate as necessary
- Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations
- The creation of high quality and sustainable client solutions and project documentation including support for testing activities
- Deliver all consultancy and configuration work according to our client’s project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget
- Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations
- Delivery of end-user training to clients and colleagues where applicable
- Meet and exceed customer expectations of business knowledge, skills, and behaviour
- Identify business/project risks and mitigate or communicate as necessary
- Advise client and delivery team members of scope (creep) and use of change control processes
- Provide on-site support and assistance throughout delivery and go-live phases of project to client and more junior team members
- Communicate progress updates to relevant parties both formally and informally
- Support practice development activities such as defining and configuring industry specific solutions
- Leads people and helps to grow them in their role
- Performance management of two or more junior members of product team
- In all activities, ensure timely completion of internal processes and mandatory training
- Promotes the Values of our company
- Represent our client in a professional and positive manner at all times
Benefits
- Paid in Euros €
- VISA & Relocation Package Included
