Cafe Leader / Store Manager

We are looking for a passionate leader to join our team as a Cafe Leader/Store Manager. As a Cafe Leader, you will be responsible for explaining the cafe's standards and business goals, while providing exceptional hospitality and coffee experiences to our customers. You will also be responsible for recruiting and developing a team of talented baristas and team members with diverse backgrounds, styles, and perspectives. The responsibilities of the Cafe Leader/Store Manager include: Providing exceptional customer service and exceeding customer expectations through regular feedback and guidance to baristas Increasing cafe sales and promoting cafe development while improving efficiency Creating action plans to achieve revenue, gross profit, labor costs, and channel profit budgets Collaborating with other teams and area leaders to deepen relationships with regular customers, welcome new customers, and creatively engage with the local community Maintaining high standards for the quality and taste of all drinks and food offered in the cafe Continuously improving and refining our work to build a captivating cafe environment Balancing the needs of individuals, teams, and the cafe to achieve efficient business goals while adhering to working hours Seeking a candidate with the following characteristics: A dedicated leader who can support team members to excel and provide growth opportunities Understands how to drive cafe business success through operational excellence, creative approach, and building a great team Cares deeply about hospitality and experience, can anticipate and empathize with customers' needs, and shows appreciation to both guests and team members Is willing to challenge the status quo, try new things, and improve their own and team's results and influence Can communicate effectively with people at all levels of the organization Willing to collaborate with other teams, learn from them, and work together with a positive attitude Requirements and Skills: More than 2 years of experience in retail/hospitality (especially in the food and beverage industry) Experience in managing a store for more than 2 years Financial literacy (understanding financial statements) Passion for delicious coffee and food, and a desire to provide exceptional hospitality Preferred: having a fire safety manager or food sanitation officer certification Prior barista experience: welcome to apply, but not required Key characteristics include passion for coffee and food, and a willingness to continuously learn and improve We care about our guests, colleagues, and the community, and strive for excellent communication Coffee training will be provided after joining the company, so please don't worry