As the Sr. Director, CX Strategy & Solutions, you will lead the development and execution of high-value customer experience strategies and transformative initiatives for clients and prospects, shaping Boldr's future growth and establishing it as a recognized thought leader in the customer experience space.
Requirements
Develop a deep knowledge & love for Boldr Economics, Impact and desire to shape the future for our belief that Talent is Everywhere but opportunity is not.
Spearhead the growth of our Strategic CX Transformation & Consulting practice, advising the CRO and partnering with the VP Client Experience to build, iterate and launch new service lines, further establishing Boldr as the trusted CX advisor in the BPO industry.
Design and deliver comprehensive CX solutions and strategic guidance, guiding prospects and key clients through the creation and implementation of transformative roadmaps.
Conduct strategic evaluations of key client CX programs, proactively identifying opportunities for improvement and presenting compelling recommendations.
Cultivate and nurture relationships with C-suite executives (VP of CX, CCO, COO, etc.) at key clients and prospects, to understand their strategic objectives and position our services to enable positive outcomes.
Drive data-driven CX insights and recommendations in support of building reporting processes for our Managed Operations teams.
Assist the CRO to identify, cultivate, and formalize strategic partner alliances to expand our capabilities and market reach.
Lead the critical review and optimization of our service offerings, pricing structures and packaging strategies.
Clearly articulate the value proposition of our evolving service offerings, ensuring compelling and consistent messaging that drives positive outcomes for our clients and the CX industry.
Contribute to our thought leadership efforts through creation of compelling content, narratives and webinars to help improve lead generation in our go-to-market strategies.
Attend industry events and engage in community networks providing helpful advice and insights to the CX community.
Provide an excellent experience with a positive attitude to every client, on every occasion.
Benefits
Competitive salary
Benefits package
Opportunities for growth and professional development
Employees: 501 - 1000
