As the Sr. Dir., Customer Experience Strategy & Solutions, you will lead the development and execution of high-value customer experience strategies and transformative initiatives for our clients and prospects.
Requirements
Deep understanding of the Customer Experience landscape
Strategic and results-oriented leadership
Strong analytical acumen
Experience in building and launching new service offerings
Comfortable engaging with senior stakeholders
Adaptable in navigating organizational changes
Collaborative leader
Proactive and take ownership of initiatives
Keen in understanding go-to-market strategies
Intellectually curious and passionate about CX innovation
Experience presenting at industry conferences
Strong analytical skills
Experience engaging with C-suite executives
Demonstrated success in leading and managing complex client relationships
Experience in developing and implementing solutions for large CX initiatives
Prior experience contributing to thought leadership in CX
Employees: 501 - 1000
