Sr. Director, CX Strategy & Solutions

Requirements

• Develop a deep knowledge & love for Boldr Economics, Impact and desire to shape the future for our belief that Talent is Everywhere but opportunity is not.
• Possess a deep and demonstrable understanding of the Customer Experience landscape, evidenced by your progressive roles and focus on CX strategy and operations.
• Are a strategic and results-oriented leader with a proven ability to translate vision into actionable plans and deliver tangible outcomes.
• Have a strong analytical acumen and a track record of leveraging data to drive strategic decisions and demonstrate impact.
• Bring experience in building and launching new service offerings from the ground up, showcasing your entrepreneurial spirit and strategic execution skills.
• Comfortable engaging with and influencing senior stakeholders, both internally and management of key client relationships.
• Thrive in a dynamic environment and have shown adaptability in navigating organizational changes and taking on diverse responsibilities.
• Collaborative leader capable of working effectively across teams to achieve shared objectives.
• Proactive and take ownership of initiatives, driving them to successful completion.
• Keen in understanding go-to-market strategies and how to position new offerings for success.
• You are intellectually curious and passionate about staying at the forefront of CX innovation.
• You have experience presenting at industry conferences, webinars and contributing to thought leadership publications in the CX space.

Benefits

• Competitive salary and benefits package
• Opportunity to work with a global B-Corp dedicated to delivering world-class Client experiences
• Collaborative and dynamic work environment
• Opportunity to shape the future of CX and make a meaningful impact
• Access to training and development opportunities
• Chance to work with a diverse team and build relationships with senior stakeholders