SUPERVISOR(A) DE CUSTOMER SERVICE (34285)

We are looking for a Customer Service Supervisor to lead teams, ensure operational excellence, quality service, and a high level of team engagement. This professional will be responsible for supervising customer service operations, leading and developing the team, and promoting continuous improvement in the customer experience.

Requirements

• Bachelor's degree
• Previous experience in customer service operations, Inbound, and Outbound as a Supervisor or Coordinator of a Call Center/Customer Service
• Experience with operational team management (agents, analysts, and leaders)
• Intermediate English, Spanish will be a plus
• Desirable experience in medium or large companies, preferably multinational
• Knowledge in systems such as: Genesys Cloud, Zendesk Contact Center, Salesforce, etc.
• Knowledge in quality processes, audit, and customer experience
• Experience with CX metrics (NPS, CSAT, CES)
• Experience with process improvement projects or customer service transformation

Benefits

• Health expense reimbursement for special conditions
• Medication subsidy through Funcional Health
• Profit sharing and results participation (PLR)
• International expatriation and national transfer policy
• Private pension plan and loans with differentiated rates
• Life insurance
• Extended maternity and adoption leave of 180 days
• Paternity and adoption leave of 20 days
• Meal allowance
• Year-end benefits with Christmas hamper and frozen bird
• Toy for children under 12
• Educational material for employees (up to university level) and children (up to high school)
• Subsidies for technical courses, post-graduation, MBA, specialization, and languages
• Trainings and capacity-building through our corporate university
• Award for length of service (from 10 years and every 5 years)
• Optional participation in various volunteer actions through the Robert Bosch Institute