Great growth opportunity for someone looking for a career in hospitality! Must be able to work Weekends and Holidays.
Requirements
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, all room types, numbers, layout, decor, appointments and location, all room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status for any given day, scheduled in-house group activities, locations and times, all hotel and departmental policies and procedures.
- Complete guest check-ins and check-outs to Marriott’s and Bravo’s standards.
- Access all functions of the computer system.
- Ensure that current information on rates, packages and promotions is available at the Front Desk.
- Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
- Monitor the hotel front entrance and resolve any congested situations.
- Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.
- Maintain a neat and presentable front desk area.
- Monitor guest mail and ensure that it is processed according to procedures.
- Monitor and ensure that express check-outs are processed through the system.
- Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
- Assist guests with reports of lost/stolen articles, following hotel policy.
- Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.
- Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures.
- Ensure security of guest rooms.
Benefits
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
