Operations Co-ordinator - 12 Month FTC

We are seeking an Operations Coordinator to support the BPS Operations function at BRE, a leading innovation, science, and data hub for the built environment. The role will involve managing processing, administration, and reporting activities to deliver BREEAM and other Building Performance Services products.

Requirements

• Process assessment submissions and certifications in line with operational procedures
• Carry out administrative QA checks and generate certificates
• Make certification decisions for assessments under Administrative QA audit level
• Produce, issue and reconcile invoices, proposals and invoicing schedules
• Maintain accurate operational, financial and customer records across BREEAM systems, databases and internal platforms
• Generate weekly operational reports, SLA and KPI data and correct data errors
• Support the review, editing and publishing of controlled documents and scheme resources
• Conduct income reconciliation and review historical invoicing
• Create project codes, proposals, customer accounts and invoices in Agresso and MS Dynamics365
• Respond to customer queries via email, phone and Live Chat, ensuring timely and accurate information
• Maintain document registers and controlled document portals
• Provide operational and administrative support to the BPS Operations Manager and wider BPS teams
• Collaborate with internal teams including QA & Certification, Finance, Training, Technical and scheme application colleagues to ensure efficient service delivery

Benefits

• Pension scheme – 5% employer-matched contribution
• Life assurance – 4x your basic salary
• Enhanced maternity package
• HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
• Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
• Learning & development – Free access to BRE Academy and our online learning platform
• Professional membership reimbursement