We are seeking an Operations Coordinator to support the BPS Operations function at BRE, a leading innovation, science, and data hub for the built environment. The role will involve managing processing, administration, and reporting activities to deliver BREEAM and other Building Performance Services products.
Requirements
- Process assessment submissions and certifications in line with operational procedures
- Carry out administrative QA checks and generate certificates
- Make certification decisions for assessments under Administrative QA audit level
- Produce, issue and reconcile invoices, proposals and invoicing schedules
- Maintain accurate operational, financial and customer records across BREEAM systems, databases and internal platforms
- Generate weekly operational reports, SLA and KPI data and correct data errors
- Support the review, editing and publishing of controlled documents and scheme resources
- Conduct income reconciliation and review historical invoicing
- Create project codes, proposals, customer accounts and invoices in Agresso and MS Dynamics365
- Respond to customer queries via email, phone and Live Chat, ensuring timely and accurate information
- Maintain document registers and controlled document portals
- Provide operational and administrative support to the BPS Operations Manager and wider BPS teams
- Collaborate with internal teams including QA & Certification, Finance, Training, Technical and scheme application colleagues to ensure efficient service delivery
Benefits
- Pension scheme – 5% employer-matched contribution
- Life assurance – 4x your basic salary
- Enhanced maternity package
- HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
- Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
- Learning & development – Free access to BRE Academy and our online learning platform
- Professional membership reimbursement