Senior Manager, Implementation
BrexNew York, New York, United States
Posted October 16, 2025
212000 - 260000 USD year
Full Time
About the Company
Brex is a modern spend management platform offering integrated corporate cards, expense tracking, banking, bill payment, and travel services. Serving over 30,000 companies like Anthropic and SeatGeek, Brex empowers businesses to streamline financial processes, enhance transparency, and optimize spending with its innovative technology and user-friendly interface.
Job Description
Brex is seeking a Senior Manager of Implementation to lead a team of Consultants responsible for onboarding new customers to their implementation platform. This role combines customer empathy, project management, technical expertise, and change management to ensure customer success and drive effective implementation. The role is cross-functional and requires a strategic focus on improving customer business processes.
Requirements
- 5+ years of previous management experience at a b2b SaaS company or financial services company in an implementation or customer success role
- 10+ years of previous Global Implementation experience in Financial, Expense Management, or ERP Software space
- Experience in project management and product configuration in software implementation services
- Proven record of converting direct reports from ‘good’ to ‘great’
- Experienced leader who can inspire teams to provide exceptional levels of quality
- Experience in capacity & resource management
- Experience in leveraging AI tools to power your management workflows
- Comfort leading customer engagements that may contain both technical and non-technical work streams
Benefits
- Health insurance
- Paid time off